Frequently Asked Questions

Account Creation and Setup

How do I sign up?

You are required to create an account on the platform. You will be asked to fill few general details post which you will be able to subscribe or explore your interest of courses.

How to enroll for courses?

You need to sign up or login to access. Thereafter, you can make a purchase of any course of your choice post which you will get the access to the course.

For how long can I access the course?

You can access the course till the mentioned subscription period.

How to delete my account?

To delete your account please reach out to us at support.india@mheducation.com

How to reset password?

You can visit this link to generate an OTP on email address or mobile. Enter the OTP to set a new password.

I am getting an error, you have exceeded the device limit. How to resolve this problem?

This usually happens when you have logged in your account with different devices or web browsers. Therefore, we suggest you log out from all the devices or web browsers to access your account.

Courses & Course Access

I have purchased McGraw Hill book how do I claim free access to the course?

We provide free book linked courses to the users who purchases McGraw Hill Books. You need to scan the QR code from the book cover and apply the scratch code on checkout page to claim the free access.

Is there any special offer for those who purchase McGraw Hill books?

Yes, if there is a QR code on the book cover image, it means you can claim a free access to additional online learning resources. Scan the QR code and apply the access code on the checkout page to claim your free access to the course.

The scratch code I applied is showing invalid coupon code. How to get the course access?

Upon applying the access code, if it shows invalid coupon, it means you have purchased a pirated copy. In that case we request you to please report this to us at support.india@mheducation.com with the access code and invoice.

Refer & Earn

What is refer & earn policy? What benefits it has for me?

Our refer and earn policy gives you a chance to earn extra credits by sharing your referral code to others. You will earn 250 credits on every new sign up and course purchases made using your unique code.
You can use your earned credits to purchase any course on the platform.

Will I get credits on signing up without a referral code?

Yes, upon signing up you will get 100 wallet credits which can be used to subscribe our courses.

To how many users can I share my referral code?

You can share your referral to everyone. There is no limit to it.

Contact and Support

Where can I get support for queries?

For any support required you can reach out to us at support.india@mheducation.com

Can I cancel my subscription for the course?

User can't cancel the course subscription since we charge full time payment. Once the payment is made, user can access the course till the subscription period.

Still have questions?

Contact our support team for further assistance.

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